Problem: Students sign up for online orientation through the WWCC website form or the Student Portal, but then can not login to Canvas or the orientation.
Explanation: When students complete the form, it is a manual process controlled by Advising and Counseling to register them in the student management system. Directions ask students to wait two business days before attempting to login to the Canvas and the orientation class. This allows time for the student to be manually enrolled in the course, which triggers the user account to be created in Canvas.
In addition, students must have activated their NetID in order to be authenticated in Canvas.
Note: If the student has waited two business days and activated their NetID and still can not login to Canvas or the Orientation Course, contact Diana Herrmann (509-527-3679) in Advising and Counseling to verify the student has been enrolled in the orientation course.